The CMRTO is responsible for regulating the practice of the profession and governing medical radiation technologists (MRTs). An important part of this responsibility is the investigation of complaints and consideration of reports regarding the conduct of MRTs. This is accomplished through the professional conduct processes provided for in the Regulated Health Professions Act, 1991 (RHPA).

You may contact the following person at the CMRTO regarding professional conduct issues or to file a complaint:

Tina Langlois
Director of Professional Conduct

By email:  tlanglois@cmrto.org 
By mail: College of Medical Radiation Technologists of Ontario
375 University Avenue, Suite 300
Toronto, ON M5G 2J5 
By Telephone:

Telephone: 416.975.4353
Toll Free: 1.800.563.5847
Fax: 416.975.4355 

 

Complaints

The CMRTO is responsible for investigating all complaints received regarding the conduct of a member. Complaints must be in writing (or some other recorded medium) and identify the complainant. Your complaint should include as much detail about the incident as possible including the date and location as well as your mailing address. CMRTO staff can assist in identifying the MRT involved in your examination if you do not have their name. CMRTO staff is also available to answer questions about the complaints process and can take a statement if you have difficulty writing your complaint.

If your complaint is not about the actions of a medical radiation technologist, but rather the administrative processes or policies of a facility or a hospital, then your complaint is outside the jurisdiction of the CMRTO.

If your complaint is about administrative processes or policies of a clinic (Independent Health Facility) in Ontario, you can register your concern from the Ministry of Health and Long-Term Care's Independent Health Facilities Program page at www.health.gov.on.ca/en/public/programs/ihf/fact_sheets.aspx.

If your complaint is about the collection, use or disclosure of your personal information, you may wish to contact the Privacy Commissioner of Ontario at www.ipc.on.ca.

A copy of your complaint is sent to the MRT identified as being involved in the incident with a request for his or her response. Upon receipt, the MRT’s response is shared with you along with a request for your further comments, if any. The investigation of your complaint is directed by a panel of the Inquiries, Complaints and Reports (ICR) Committee. The ICR Committee is made up of members of the public and members of the profession. The ICR Committee issues a decision and reasons to both yourself and the MRT at the conclusion of their investigation.

 

Reports

The CMRTO receives reports regarding the conduct of MRTs from a variety of sources. Under the RHPA, employers, facilities and all regulated health professionals (including MRTs) have mandatory reporting obligations. Reports regarding MRT conduct may also be received from other sources such as police, the media, assessment bodies or the QA Committee. After reviewing the report, the Registrar or the ICR Committee may request the appointment of an investigator to investigate an MRT’s conduct. Investigation reports are referred to and considered by the ICR Committee.

Actions which the ICR Committee may take when dealing with a complaint or a report include:

  • referring allegations of an MRT’s professional misconduct or incompetence to the Discipline Committee for a hearing
  • referring an MRT to an inquiry panel to make inquiries into suspected incapacity
  • requiring an MRT to appear before the ICR Committee to be cautioned
  • requiring an MRT to complete a specified continuing education and remediation program
  • issuing reminders and recommendations to the MRT
  • dismissing the complaint

 

Inquiries

The CMRTO is responsible for making appropriate inquiries and taking action in cases where an MRT may be incapacitated. Incapacity means that an MRT is suffering from a physical or mental condition that is affecting their ability to practise safely. An inquiry panel may, after making its inquiries, refer an MRT to the Fitness to Practise Committee for a hearing to determine if the MRT is incapacitated.

 

Illegal Practice

On rare occasions, the CMRTO receives reports that individuals who are not MRTs may be seeking employment in medical radiation technology or holding themselves out as persons qualified to practise in Ontario as a MRT. 

Employers are strongly encouraged to use the Public Register of Members to verify the membership status of every MRT they employ.

The following names represent only those individuals who have been found guilty by the Ontario Superior Court of illegal practice. Please contact the CMRTO if you are aware of any of these individuals actively seeking employment or working in the profession of medical radiation technology  

 

Nadine Deacon

Steven Roppel