Complaints & Discipline

Each year, the College receives complaints from the public about some MRTs in examination and treatment settings. Under the RHPA, the College has a complaints and discipline process which provides safeguards for both the MRT and the individual complainant, whether a member of the public or a member of another health care profession.

MRTs are trained to be helpful and courteous during a patient's treatment. MRTs are there to help each patient through a diagnostic or treatment procedure. The MRT should always explain what is being done, and should make sure that the patient's consent for the procedure has been obtained. Out of necessity the patient will experience some physical contact with the MRT as he or she must position the patient for the procedure. However, the physical contact should always be appropriate to the diagnostic or treatment procedure.

If, as a patient, you feel your MRT has not treated you in a professional manner, you can do something about it. You can speak with the MRT. You can ask to speak with the MRT's supervisor or with the medical professional who ordered your treatment. Or, you can call the College to discuss the circumstances surrounding your complaint. See the Complaints section for more information regarding the complaint process.
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